Returns & Exchanges
At ISOtunes, we stand by the quality of our hearing protection and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your gear doesn't meet your expectations, we make the return and exchange process simple and efficient.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packaging to ensure the safety of the electronics.
Ship the Product
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Receive Refund or Replacement
After our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing